Housing Resident Advocate

Do you reside on base in Privatized Housing? Did you know we have a Resident Advocate?

Privatized Housing Resident Advocates empower military residents to identify and resolve privatized housing challenges across military installations. Resident Advocates focus on maximizing mission readiness by driving a culture which ensures military members and their families live in safe, healthy, and secure privatized housing residences.

 

Who is our Privatized Housing Resident Advocate?

Mr. Joseph J. Powell and he can be reached at 843-963-3737 or at email: joseph.powell.27@us.af.mil

 

How can you resolve a housing issue or concern?

If you reside in Hunt Housing follow these steps:

  • First contact the local Property Management Office (843-552-3358).
  • If the issue or concern is not resolved, the next step is to contact the Project Owner’s Community Director (843-552-0600).
  • The next step is to submit the dispute to the Installation Military Housing Office (843-963-3860).
  • If there is still no resolution, you can contact the Resident Advocate at the number and/or email listed above and you should also ensure your chain of command is informed.
  • You can also contact the Air Force helpline at 1-800-482-6431 and our Base Legal Office is always available for legal representation.

 

If you reside in Balfour Beatty Communities (JBWS Charleston Homes) follow these steps:

  • First contact the local maintenance/management team (843-797-5631/3858).
  • If the issue or concern is not resolved, the next step is to contact the corporate management team (Balfour Beatty Cares hotline 1-877-253-6988).
  • The next step is to submit the dispute to the Navy Housing Office (JBWS Charleston at 843-794-7218 or email: 628CES.CEIH.HOUSING@US.AF.MIL).
  • If there is still no resolution, you can contact the Resident Advocate at the number and/or email listed above and you should also ensure your chain of command is informed.