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Frequently Asked Questions
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 Base Tour Requests

How do I request a tour of the base?

To request a tour, please fill out the Tour Request Form and send the form to 628.abw.pa@us.af.mil. Forms need to be submitted 30 days prior to requested tour date.

 Commander's Action Line

Have a complaint or issue about the base? Contact us through our Commanders Action Line

 Contacting an Air Force Member

I have a friend or family member in the military, how can I locate that individual?

 

Call the Air Force World Wide Locator at (210) 565-2660 or written requests can be sent to:

 

         Air Force Worldwide Locator

         550C Street West, Suite 5

         Randolph AFB, TX 78150-4752

 

 

 Environmental Concerns

I have an environmental concern about Joint Base Charleston, who do I contact?

All written inquiries and telephone calls concerning the environmental performance of JB Charleston are directed to the Public Affairs office at (843) 963-5608.

Joint Base Charleston is committed to protect the environment. The fundamental goals for environmental protection are described in the following environmental policy, which expresses our commitment to maintain compliance, reduce pollution and to continuously improve our environmental stewardship.

Click here to view Joint Base Charleston's Environmental Policy Statement.

Click here to view information on JB Charleston's Environmental Management System.

Click here to view JB Charleston's Environmental Policy Letter. 

Click here for the Air Installation Compatible Use Zone Study.

(Current as of August 2023)

 Freedom of Information Act

Where can I find information concerning the FOIA?

Welcome to the Freedom of Information Act website. This Act establishes a policy that records of the Air Force are accessible to the people unless protected by certain exemptions. The Air Force conducts its activities in an open manner and provides the public with accurate and timely information.

The Freedom of Information Act program establishes statutory rights of access to government information. DoDR 5400.7 explains policies and outlines procedures on disclosure of records, establishes mandatory time limits, and explains how the public may get copies of Air Force records, it also lists specific policies on withholding records that are exempt from release to the public. Air Force disclosure policy: As long as the requester gives a reasonably accurate description of the "record" sought, the Air Force will disclose the "record", UNLESS IT IS EXEMPT BY LAW AND REGULATION.

To request records pertaining to the Charleston Air Force Base, submit a FOIA request by mail, e-mail, or in person at the following address:

 

628 CS/FOIA

103 North Graves Ave

Joint Base Charleston, SC 29404

COM: (843) 963-3273

FAX: (843) 963-3288

 

http://www.foia.af.mil/ 

 

The request must be in writing. No telephone requests will be accepted. If you do not know the exact title of the document you are seeking, you should provide a reasonable description of the documents. The more information that you can provide about the document, the more expeditiously your request will be processed.

In your request include an address and voice phone number in which to reach you if we have questions. Also, state a willingness to pay accessible fees.

We have posted documents on our web page that we receive many requests for. Some of these records may have portions deleted in accordance with the FOIA's nine statutory exemptions. A consolidated list of such records is on DoD Resource Locator. Requests for records from other government agencies (DOJ, FBI, OSI, etc.) must be requested from those agencies.

United States Air Force Freedom of Information Act - Air Force FOIA Handbook

FOIA requesters who have questions concerning the processing of their request with the Charleston AFB FOIA Office should call (843) 963-3273. If dissatisfied with the response from the center, you may contact the FOIA Public Liaison, HQ AMC FOIA Office at (618) 229-5710 or e-mail amc.foia@scott.af.mil or the FOIA Public Liaison, HQ AF FOIA Office at (703) 588-6102 or email af.foia@pentagon.af.mil.

 Hurricanes

How do I get in contact with the American Red Cross?

                   The American Red Cross Services for the Military and their Families, click here.

Call 877-272-7337 to send a verified emergency message to the Command, or to get connected with local resources 24/7/365.

What do we do in case of a Hurricane Evacuation?

AFPC HAS ESTABLISHED A TOLL FREE NUMBER WHICH IS L0CATED AT RANDOLPH AFB, TX, FOR EVACUATION PURPOSES.

                   1-800-435-9941

YOU MUST CALL THIS NUMBER AND PASS ON INFORMATION OF WHERE YOU EVACUATED TO AND ALSO CHECK DAILY FOR THE "ALL CLEAR" TO RETURN TO BASE. DO NOT RETURN UNTIL THE "ALL CLEAR" IS GIVEN.

                   ONCE THE "ALL CLEAR IS GIVEN YOU MUST RETURN IMMEDIATELY"

 Media Inquiries

I am a member of the media, so how do I contact someone at the base?

Please contact Charleston Air Force Base Public Affairs Office at (843) 963-5608 and ask to speak to the Media Operations section. Or you can send an email request to 628.abw.pa@us.af.mil

 News Submission

How can I submit articles, story ideas, or press releases for publication?

You can e-mail your information to the Joint Base Charleston Public Affairs staff at 628.abw.pa@us.af.mil. Requests should be made with advanced notice. Each submission requires approximately four duty days to complete the review process. Submitting articles does not guarantee publication. Call 963-5608 to confirm receipt.

 

 Noise Complaints

What if I wish to file a noise complaint against an Air Force aircraft?

Please contact the Joint Base Charleston Public Affairs Community Engagement section at (843) 963-5535, or the Main Public Affairs Office at (843)963-5608. You can also send an email to 628.abw.pa@us.af.mil

 Photo/Video Support

How do I request photo or video support?

To request photo or video support, please complete the AF IMT 833 

and email it to the 628 ABW/PA Organizational e-mail account

For questions about what services are provided, please contact Public Affairs at DSN: 673-5608

 Requesting DoD Aerial Support

How do I request DoD Aerial Support?

 

Log on to the DoD aerial support web site. The site is located at: https://www.airshows.pa.hq.af.mil. All requests should be submitted through the site. If the requestor does not have internet access, they need to complete a hard copy of the DD 2535 and mail to SAF/PA (address on back of form).

 Space A Travel

Where can I find Space A Travel Information?

AMC Passenger Terminal is open 24 hours 7 days per week. 

Phone (843) 963-3083/3048 DSN 673-3083/3048 Fax (843) 963-2396 DSN 673-2396

e-mail all questions concerning Space A Travel to:  437aps.spacea@us.af.mil

 

Click here for rules, regulations and locations for Space A travel.

 Speaking Engagement Requests

How can I get someone from Joint Base Charleston to come speak at a function?

Please contact Joint Base Charleston Public Affairs Community Engagement section at (843) 963-5535, or the Main Public Affairs Office at (843)963-5608.

 Voting Information

Who can I contact for more information on voting?

One of the greatest rights we all possess is the right to vote. It is a right that every service member fights to defend. Sometimes, however, service members are unable to take advantage of this privilege because they do not know or understand the necessary requirements. The purpose of the Installation Voting Assistance Office (IVAO) is to provide  service members, their families and retirees with all possible help in registering to vote and answering other voting-related questions.

For local questions about voting registration, please contact the Installation Voting Assistance Office at located in Bldg 500; call (843) 963-8683/(843) 963-4406 or email: vote.charleston@af.mil

Questions about voting?  Uniformed Service Members, their families, and citizens living outside the United States can find answers at:  WWW.FVAP.GOV 

 

 

 

 

 

 

 

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