Military OneSource

Services available via phone or website
Phone: (800) 342-9647
Available 24/7, 365 days a year
http://www.militaryonesource.mil/

Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc. Intended for: Active Duty members, Reserve, Guard, eligible family members, recently separated service members, and survivors.
 

Military Family Life 
Counselor (Adult)

Air Base: 104 E. Simpson St (Bldg 500)
North Charleston, SC 29404
Weapons Station: 1005 Jefferson Ave (Bldg 755)
Goose Creek, SC 29445
Air Base Phone: (843) 940-0133; (843) 259-7023; (843) 693-5325; (843) 214-4955
Weapons Station Phone: (843) 214-6500
0730-1630, Mon-Fri, Closed on federal holidays and AMC family days
https://jbcmfr.com/our-programs/military-and-family-life-counselors/

MFLCs provide free confidential, short-term solution-focused non-medical and non-documented counseling to military members and immediate family members. MFLCs are licensed providers who can address relationships, stress, communication, adjustment, deployment, parenting, grief, loss, etc. MFLCs must report instances or eminent risk of abuse, self-harm, and UCMJ infractions.

 

Military Family Life 
Counselor (Youth)

Air Base: 104 E. Simpson St (Bldg 500)
North Charleston, SC 29404
Weapons Station: 1005 Jefferson Ave (Bldg 755)
Goose Creek, SC 29445
Air Base Phone: (843) 940-0133; (843) 259-7023; (843) 693-5325; (843) 214-4955
Weapons Station Phone: (843) 214-6500
0730-1630, Mon-Fri, Closed on federal holidays and AMC family days
https://jbcmfr.com/our-programs/military-and-family-life-counselors/

CYB MFLCs support families and augment child and youth programs. CYB MFLCs provide support on a variety of topics affecting children and teens, including anger and aggression, bullying, conflict resolution, divorce, self-esteem, separation, sibling and parental relationships, time management and more.

 

Employee Assistance 
Program

Services available via phone or website
Phone: (866) 580-9078
Available 24/7, 365 days a year
https://magellanascend.com/?ccid=hpZiwITni%2FVKNrZqvUQNB%2F48XDQDTkmUQP2%2BS%2FPQlMM%3D

EAP supports DAF (APF, NAF, Space Force, ANG) employees and Army civilians on AF-led Joint Bases and their respective household members. Services are free, confidential, 24/7 online, in-person, by phone or virtual. Services include non-medical counseling (up to 6 sessions per topic), legal consultation, worklife, education kits, elder care, supervisor resources, physical/mental wellness, webinars and more.

Chapel

107 Arthur Dr.
North Charleston, SC 29404
Phone: (843) 963-4673
0900-1500, Mon-Fri
https://tockify.com/jbcares/pinboard

The Chaplain Corps provide spiritual care and ensures all Airmen, Guardians and their families can exercise their constitutional entitlement of free exercise of religion. Chaplain Corps personnel provide absolute, 100% confidential counseling, spiritual support and resilience in all areas with privileged communication. Chaplains do not have a duty to report requirement.  

 

Military & Family Readiness

Air Base: 104 E. Simpson Street, (Bldg 500)
North Charleston, SC 29404
Weapons Station: 1005 Jefferson Ave, (Bldg 755)
Goose Creek, SC 29445
Phone: (843) 963-8883
0730-1630, Mon-Fri
http://www.jbcmfr.com/

Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Service areas include transition, relocation, employment, financial, deployment, exceptional family member program, personal and work-life, Commander’s Key Support Program, casualty assistance, survivor support, emergency family assistance support, volunteer, and voting.  

Sexual Assault Prevention & Response Program

212 Arthur Dr (Bldg 346)
North Charleston, SC 29404
Phone: (843) 963-7880/7881 
24/7 Hotline: 843-963-7272
0700-1600, Mon-Fri (Office) 
https://www.jbcharleston.jb.mil/Units/628th-Air-Base-Wing/628th-Air-Base-Wing-Staff-Agencies/Sexual-Assault-Response-Coordinator/

SAPR Offices support adult victims of sexual assault and sexual harassment, providing advocacy, resource linking, and trauma-informed and recovery-oriented assistance in the DoD community. Coordinators and Victim Advocates assist victims in making reports, work closely with leadership and resources to help servicemembers and their family members navigate the sexual assault response system.

Victims' Counsel

1799 McDonald Circle (Bldg 1799, Rm A)
North Charleston, SC 29404
Phone: (843) 963-8128
0730-1130, 1300-1600, Mon-Fri
https://www.jbcharleston.jb.mil/We-Care/Victims-Counsel/

As part of a larger Air Force program to combat sexual assault and domestic violence offering support to victims who are eligible for services, the JAG Corps has worked to find ways to support the goals of the Air Force in combating sexual assault and domestic violence. The purpose of the VC Program is to provide advice, advocacy, and support to empower victims through independent legal representation.
 

628th Medical Group

204 W. Hill Blvd
North Charleston, SC 29404
Phone: (843) 963-6880
0730-1630, Mon-Fri
https://charleston.tricare.mil/

Most MDGs provide beneficiary, warrior operational medicine, and flight operational medical care. Ancillary services typically include laboratory, radiology, immunizations, and pharmacy. Each MDG operates differently, and all services may not be available to all beneficiaries. For more information, visit the MDG or the site provided. 
 

Mental Health

1000 W. Hill Blvd (Bldg 1000)
North Charleston, SC 29404
Phone: (843) 963-6852
0730-1630, Mon, Tues, Thur, Fri; 0730-1200, Wed

Provides clinical care to patients in need of specialized treatment for mental health diagnoses. Services include evidence-based therapeutic modalities, specialty medication management, special duty evaluations, and Command Directed Evaluations (CDEs). Service Members will be triaged or vectored utilizing Targeted Care, as described in the Mental Health Overview, to determine the appropriate resource for the presenting concern.  

Equal Opportunity/Alternative Dispute Resolution

212 Arthur Dr (Bldg 346)
North Charleston, SC 29404
Phone: (843) 963-3662
0830-1530, Mon-Fri
https://www.jbcharleston.jb.mil/About-Us/Fact-Sheets/Article/233059/equal-opportunity-and-alternative-dispute-resolution/

EO provides timely, fair, and impartial services to military and civilian personnel such as complaint processing, outreach, training, assistance through alternative dispute resolution (ADR), and other related services. This includes ensuring that personnel are equipped with knowledge about and have access to available resources such as trained EO practitioners and the DAF Unlawful Discrimination and Harassment Hotline. 


 

Family Advocacy

Air Base: 204 W. Hill Blvd (Bldg 1000) North Charleston, SC 29404
Phone: (843) 963-6852

Weapons Station: 1005 Jefferson Ave (Bldg 786) Goose Creek, SC, 29406
Phone: (843) 794-7421

DAVA Support 24/7: (843) 310-1884 0730-1630, Mon-Fri, Some classes and workshops with alternate hours as scheduled
https://tockify.com/jbcares/pinboard

FAP strengthens families and enhances resiliency by helping new parents, supporting victims of domestic violence, and assisting family members.  The New Parent Support Program helps expecting parents with children up to three years of age. While, maltreatment services triage, assess, and manage referrals for child and adult intimate partner maltreatment.

CATCH a Serial Offender

Air Base: Bldg 346, Rm 6101/6108 Joint Base Charleston 
Phone: (843) 963-7272

Website

The CATCH Program gives victims of sexual assault who are making a Restricted Report, certain Unrestricted Reports where the name of the suspect is not reported to or uncovered by law enforcement, or no report an opportunity to anonymously disclose a suspect’s information to help the DoD identify repeat offenders.

Expedited Transfer

Air Base: Bldg 346, Rm 6101/6108 Joint Base Charleston 
Phone: (843) 963-7272

Website

Victims of sexual assault have the right to request an expedited transfer. Expedited Transfers are to address situations where a victim feels safe, but uncomfortable due to potential ostracism, retaliation or other circumstances. Expedited Transfers are intended to assist in the victim’s recovery by moving the victim to a new location, where no one knows of the sexual assault.

Primary Care Behavioral Health

PCBH is a team-based approach that integrates behavioral health services into primary care. It involves licensed behavioral health professionals, addressing not only behavioral health and substance use disorders, but also behavioral factors that affect overall health conditions. Care can be coordinated through your PCM or by a self-referral through the appointment line.

Specialty Mental Health - MDG

PCMs are typically the first stop for psychotropic medication for all beneficiaries (Service Members, Dependents, and Retirees). PCMs will coordinate care with PCBH, as appropriate for medical behavioral health needs, and place referrals for specialty Mental Health. Utilize the Appointment Line to reach your PCM.

Psychology Today

Website

Psychology Today is a website that provides TRICARE (and other insurance) approved therapists (LPC, LCSW, PhD) and psychiatrist by zip code. Users are able to control for diagnosis (e.g., Depression Anxiety, PTSD), gender of provider, specialized training/experience of provider, etc. The website also provides resources for online therapy and support groups.