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NEWS | Aug. 10, 2010

Diamond Tips

By Master Sgt. Reginald Clement 628th Force Support Squadron first sergeant

Military etiquette: Etiquette is defined as common, everyday courtesy. The military world, like the civilian world, functions more smoothly and pleasantly when members practice good manners. Simple things, like saying "please" and "thank you," help the organization run smoother because people respond more enthusiastically when asked in a courteous manner to do something. They also appreciate knowing their efforts are recognized when told "thank you."

Be on time: Granted, there are times when a person cannot avoid being late. If this happens, it is best to call ahead to let the people know you'll be late or to reschedule the appointment. Do not keep others waiting.

Address civil service employees properly: As a rule, address them appropriately as "Mr, "Mrs., "Miss, or Ms." and their last name, unless requested to do otherwise. Always address a superior formally. This is especially important in most foreign countries where use of first names on the job is much more limited than in the United States.

Don't gossip: A discussion of others' personal habits, problems and activities, real or rumored, often results in quarrels and disputes among people who work together. The morale of any unit may suffer because of feuds that arise from gossip. The best policy is not to gossip and discourage others from gossiping.

Use proper telephone etiquette: Always be polite and identify yourself and your organization. When an individual is not available to take a call, ask: "May I take a message?" or "Is there something I may help you with?" If a call is to be returned, write down the individual's name, organization, telephone number, the message and then pass this information along to the intended recipient. Do not lean or sit on desks. Also, do not lean back in a chair or put feet on desks. This type of conduct doesn't present a professional military image.

In general, use common sense and be considerate of other people and insist your subordinates do the same.