JOINT BASE CHARLESTON, S.C., –
The Navy Operational Support Center Charleston celebrated an entire year as the No. 1 "large" NOSC for Navy Region Southeast Reserve Component Command, and 11 months as the top ranked NOSC overall for that region, with a ceremony July 12, 2014, at Joint Base Charleston - Naval Weapons Station, S.C.
The celebration included a cake cutting ceremony with NOSC Charleston staff, 343 drilling Reserve Sailors and special guest Rear Adm. Eric Young, deputy chief of Navy Reserve.
"What NOSC Charleston has accomplished is truly impressive and makes me proud. They are doing a fantastic job supporting their Sailors and it shows. As a part of our team, they make the job of our Selected Reservists easier, more efficient and effective, and that affects the total force. Their customers see their hard work, and they see that they care," said Young.
NRSE RCC routinely evaluates and scores the NOSCs in its region in 51 areas including training, medical and dental readiness, supply and logistics, command services, and manpower.
Prior to April 2013, NOSC Charleston was ranked 25th in the region. By April 2013, the command jumped to No. 2. In May 2013, NOSC Charleston came out on top against 27 other NRSE RCC NOSCs, and has held that place for the past year.
Cmdr. Shaun Murphy, NOSC Charleston commanding officer , said he credits NOSC Charleston's success to their emphasis on building relationships, the implementation of new internal processes and procedures, a dedicated staff, and superb SELRES Sailors.
"The success that we've had here is based primarily on relationships," said Murphy. "This is a relationship business. Working with SELRES and FTS Sailors ... it's a mutual give and take. Our job is to provide reservists with the best customer service that we possibly can, to help them get their job done."
Murphy established a new motto when he took command in January 2013, "Communicate, Educate, Collaborate," which he said has been the cornerstone for their success.
"We feel, first and foremost, that we have to maintain constant open lines of communication between our staff and Sailors," said Murphy. "Secondly, we educate our members so that they understand administrative processes and general Navy requirements. The third thing we do is collaborate. We determine what needs to be accomplished and then work out a way to get there that is beneficial to both the Sailor and the Navy."
Some of the most significant changes for the command included implementing department heads, developing an internal tasking tracker, mandatory tracking of training, and establishment of innovative business rules to effect behavioral changes and hold people accountable.
"Our Sailors are very proud of our accomplishments," said Murphy. "They should be. They work incredibly hard to achieve them. Our monthly ranking has become a point of pride around here and they want to continue to be the best they can be."