NEWS | Nov. 10, 2014

Quality of Life Council: Are you getting what you want?

By Trisha Gallaway 628th Air Base Wing Public Affairs

As a member of the Joint Base Charleston community are you getting what you want out of the services provided at both the Air Base and the Weapons Station?

If not, the JB Charleston Quality of Life Council needs your input.

Base leadership opened up the floor to the JB Charleston community here at the Charleston Club, Nov. 3, 2014, and provided a forum for members to have their questions answered and for some, their issues resolved.

Agencies from both the Air Base and Weapons Station were on hand to address issues affecting members at both locations.

Topics discussed during the meeting ranged from customer service hours at the 628th Comptroller Squadron; what documents someone might need if they want to travel via Space-A from the JB Charleston passenger terminal, to issues Forest City and Balfour Beatty have within their housing communities.

"The Quality of Life Council meeting provides an opportunity for members of the JB Charleston community to bring their questions and their concerns regarding quality of life issues directly to base leadership," said Navy Capt.  Timothy Sparks, JB Charleston deputy commander. "It's important that our service members and their families have a forum that encourages open dialogue about the things that impact them directly."

For those who are unable to attend these Quality of Life Council meetings, there is another forum that allows JB Charleston community members to provide comments.  

The Interactive Customer Evaluation service, better known as I.C.E., provides commanders with immediate and timely feedback on the various services their organizations provide.

Organizations at JB Charleston soliciting feedback through the I.C.E. program include: the 628th Contracting Squadron, 628th Force Support Squadron, 437th Aerial Port Squadron, the Army and Air Force Exchange Service as well as the Naval Health Clinic Charleston which uses the I.C.E. system to allow patients to provide feedback on pharmacy, radiology, central appointments and referral management issues, just to name a few.

According to Lt. Col. Jennifer Judd, 628th FSS commander, in the coming months, the 628th FSS hopes to partner with the Community Action Information Board to expand I.C.E. system participation and get more Joint Base Charleston agencies onboard, making it a one stop shop for feedback; both good and bad.

The next Quality of Life Council meeting is currently scheduled for March 2, 2015, and will be held at the Charleston Club starting at 10 a.m. Active duty, Reserve, Department of Defense employees, retirees and spouses are all encouraged to attend.

To provide feedback for services prior to the next Quality of Life Council meeting, patrons of base services can visit the 628th FSS services page at www.jbcharleston.com  and the NHCC page at www.med.navy.mil/sites/chas/Pages/default.aspx.