NEWS | June 3, 2015

Balfour Beatty Communities Launches 2015 Housing Survey

By Balfour Beatty Communities Management Office

At Balfour Beatty Communities, our primary goal is to provide quality housing and customer service so that our residents have a positive and enjoyable experience living with us. Housing residents are currently being asked to give feedback on Balfour Beatty Communities operations through the CEL Resident Satisfaction Survey. The annual survey is an important part of our continuous improvement program. The survey helps us analyze performance and make any necessary changes and enhancements to ensure we consistently deliver quality service across all aspects of our community operations.

Topics covered in the survey include resident experience with leasing, community management, maintenance and quality of the homes. All surveys are completely confidential and anonymous and residents are encouraged to provide open and honest insights.

"The Resident Satisfaction Survey allows us to see where we are excelling operationally and where there is room for improvement," said Patti Stanley, community manager for BBC. "We encourage all residents to complete the survey so that we may better meet their needs as well as those of our future residents."

This year the survey process has moved online and all residents should already have received an email from CEL & Associates with a link to the online survey. If any residents have not received the survey email or have questions, they should contact the BBC Community Management Office at 843-797-5631.

The final day for residents to complete their Resident Satisfaction Survey is July 3, 2015.

Thanks in advance to all housing residents for their participation in the survey process--we look forward to receiving your feedback.