JOINT BASE CHARLESTON, S.C. –
Since the summer and fall of 2007, base-level finance offices across the Air Force have lost 50 percent of their manning to establish the Air Force Financial Services Center, located at Ellsworth AFB, S.D.
Since its inception, the goal was to consolidate financial services across the Air Force by opening a central processing center and a 24-hour call center with up to 775 civilian and military personnel, who perform financial service transactions and respond to customer inquiries. The shift was accompanied by a drawdown in base-level finance manning across the Air Force.
The goal of the system is the integration of new Air Force systems to enable most financial services, from travel vouchers to allotments, to be handled via the Web. Within one year of the AFFSC opening, all travel pay, military pay and customer inquiries were scheduled to transfer from individual bases to the service center.
In light of the schedule and loss of base-level manning, Charleston's finance office hours were eventually reduced from 7:30 a.m. through 4:30 p.m., to 7:30 a.m. through 1 p.m.
However, a growing need has spurred a change to finance customer service hours at the end of November.
The 628th Comptroller Squadron, Financial Services Flight, is scheduled to change its customer service hours starting Monday, Nov. 29. The new hours will be 9 a.m. to 3:30 p.m. daily.
The hours will be standardized with the Military Personnel Section, located in Bldg. 503, to allow daily consistency and customer convenience.
The customer Service section is responsible for processing and handling any inquires regarding travel vouchers and military pay documents.
The 628 CPTS finance office is located on the third floor of Bldg. 322 on the Air Base, above the 628th Force Support Squadron. The 628 CPTS drop-box is located at the front of the building.
Finance Contact Information
For travel pay or military pay concerns, e-mail
finance@charleston.af.mil.
For Defense Travel System assistance, contact your unit Official Defense Travel Administrators. ODTAs in need of assistance may e-mail,
628dts.helpdesk@charleston.af.mil.
For Leave Web issues, e-mail
628cptsleaveweb@charleston.af.mil.
If you do not have e-mail access, call 963-3715 or 3746 and select option 4.
628 CPTS Web-based Finance Center:
To provide timely assistance to all customers, the 628 CPTS web-based finance center is available with answers to local frequently asked questions, a real-time lobby status page, and downloadable finance forms.
Lobby status -
https://140.175.124.209/LobbyStatus.aspx?b=CHS
Frequently asked questions -
https://140.175.124.209/faq.asp?b=Chs
Downloadable finance forms -
https://140.175.124.209/forms.asp?b=Chs
Efinance: The online portal for travel pay processing
Effective March 1, the 628 CPTS implemented mandatory filing of non-Defense Travel System travel pay documents though the new eFinance system.
The eFinance system is completely Web-based, putting control of the filing process at the users fingertips. Its familiar Turbo Tax-style design guides users through a "user friendly" internet application step-by-step to compete filing processes.
The system is designed to provide all non-DTS military travel pay support, including partial settlements, accrual payments, final settlements and travel advances.
To access eFinance, visit
https://eFinanceworkspace.wpafb.af.mil.
Have finance question? Need a quick answer right now?
Click your way to the all new AF Virtual Finance Center for answers. This resource is easily accessible on the AF Portal homepage by selecting the "Life & Career" tab and then the dropdown "Money - Welcome to Virtual Finance!" tab. Newly expanded, it offers a variety of finance-related information, containing more than 1,000 frequently asked questions which cover topics such as Pay and Allowances, Allotments, Debts, PCS/TDY Entitlements, Leave, Separations, Retirements, and Taxes. Give it a try today.