JOINT BASE CHARLESTON –
If you've been having problems with your CAC card, chances are, it's an older card and needs to be replaced. These older "problem prone" cards can be identified by the marking of "Oberthru ID One" on the back upper left-hand corner.
All individuals experiencing issues with the older CAC cards need to get their cards replaced. CAC card appointments may be made in person at the Military Personnel Section or by calling the Customer Support Hotline at 963-4521 or 963-4527 during regular customer service hours from 9 a.m. to 3:30 p.m.
If you have questions about your card, contact 2nd Lt. Melodie Capole at 963-8929, Mr. Troy Jarell at 963-8935 or Staff Sergeant Shatoria Davis at 963-4526.