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NEWS | March 15, 2011

AMC establishes Consolidated Call Center

By 628th Communications Squadron

The 628th Communications Squadron announced recent changes to the telephone operator system here at Joint Base Charleston. Beginning March 23, calls to 843-963-1110 (or 0 from an on-base phone) will be answered by an operator at Travis Air Force Base, Calif.

In an effort to drive down the cost associated with maintaining operators on each installation, Air Mobility Command established a Telephone Operator Consolidated Call Center to remotely answer telephone calls for all 10 AMC bases. These bases include Dover AFB, Fairchild AFB, Grand Forks AFB, Joint Base Charleston, Joint Base McGuire-Dix-Lakehurst, Little Rock AFB, MacDill AFB, McConnell AFB, Scott AFB and Travis AFB. The new technology provides 24-hour coverage with minimal to no disruption in service to callers.

When dialing 843-963-1110, callers will be forwarded to an automatic attendant and will hear the Joint Base Charleston call tree. The tree will give each caller the option to pre-select one of the 10 most called numbers on base such as the Clinic Appointment Line, Legal, Finance, Pass and ID, the Law Enforcement Desk and the Weapons Station Auto-Attendant. If the caller needs a different number, they will be forwarded to the TOCCC where an operator will assist them.

This will not affect JB CHS's Hearts Apart Program. In addition, requests for "Meet Me" or conference call numbers will not be affected.

JB CHS is the final base in AMC to complete the cutover. The program began more than a year ago and is projected to save the Air Force $1.5 million annually.
Questions on the initiative and the impact to JB CHS users can be directed to Mr. Mike Heckendorn, 628 CS at 963-2933.