NEWS | April 12, 2011

Commander’s Action Line

By Joint Base Charleston Pubic Affairs 628th Air Base Wing

The Commander's Action Line is your direct link to me as the commander of Joint Base Charleston. I would ask that you first give the appropriate base agency a chance to solve the problem, but if you don't get a satisfactory answer, call me at 963-5581, or send an e-mail to 628abw.action@charleston.af.mil.

This forum is your opportunity to make Joint Base Charleston a better place to live, work and play. This is also your venue to tell me how our Airmen, Sailors, Air Force and Navy Civilians and Contractors are supporting you as a customer.

To ensure you receive a response to your concerns, please leave your name and the information needed to contact you.

Comment: Can the Hobby Shop's hours be extended? They are closed on Sunday and Monday. Most days they close at 5:30 p.m., but no one is allowed to start any new work past 4:30 p.m. Since a normal duty day ends around 4:30 p.m., we can't utilize the facilities during the work week, not even for something as simple as a 15-minute oil change. Although the Hobby Shop is open until 7:30 on Thursday and is open on Saturday, everyone who wants to work on their vehicles all come in at same time. Extended hours would help free up some space on the weekend for people who are performing larger tasks on their vehicles.

Response: Your suggestion has prompted a review of the Hobby Shop's current hours and we are implementing a customer survey. Once the survey is complete, we'll publicize the results and accommodate the communities' needs where possible.

Thank you for calling the Action Line.

Col. Martha Meeker - Joint Base Charleston Commander