JOINT BASE CHARLESTON, S.C. —
The 628th Comptroller Squadron Finance Flight is scheduled to launch the Comptroller Services Portal near the end of July 2020.
The Portal will be a comprehensive hub for most of the customer service functions that all finance flights offer. Keeping in line with World Health Organization Covid-19 policies, this option will allow Airmen to still be safe and maintain their physical-distancing posture while still getting assistance with finance problems they have.
“This new program will be completely online and will allow our Airmen to get help from us virtually,” said Senior Airman Kimberly Ojeda, a budget technician assigned to the 628th CPTS. “They can get help with pretty much all of our services like military pay, travel pay, civilian pay, checking their basic allowance for housing or whatever else they may need to get their eyes on.”
“The CSP will also work for the budget and accounting offices, so any unit resource advisors will be able to create inquiries for any support they may need,” added Ojeda.
The CSP will be accessible from any Common Access Card-enabled computer, so Airmen will be able to check on any finance related requests from home if they have a CAC reader attached to their personal computer.
“This program will save Airmen a ton of time from having to come in and wait at our customer service desk,” said Ojeda. “It will potentially lessen the time that they’re pulled away from their own duties and get them back to their mission quicker. Airmen will be able to view the status of their request in real-time so they can see when our technicians are working on it.”
The secure program will also allow each customer to have their own service profile that contains all documents related to their request.
The program is being initiated to expedite the needs of finance customers and to allow for a single hub that can track requests and documents from cradle to grave during the inquiry process.
“This CSP, in my opinion as a finance analyst, is the new and improved way for Air Force finance to operate,” said Ojeda. “It is an innovative tool that will not only help the customer but the finance technicians as well, through both saving man hours in work and consolidating inquiry related material.”