Fact Sheets
FACTSHEET | Feb. 13, 2013

628th Medical Support Squadron

Ensures wing personnel are medically prepared for deployments. Supports comprehensive care to over 36K eligible beneficiaries by participation in $19.7B managed-care contract. Provides support through diagnostics/therapeutics, logistics, resource management, readiness, and managed care services. Executes $15M budget sustaining 335 personnel spanning 40 specialties, 27 readiness UTCs and 300,000 in outpatient visits annually for Joint Base Charleston’s 60 Mission Partners. Organizes, trains, equips and deploys medical support personnel for contingency operations.

If you believe that an MTF or other MHS component has violated the HIPAA Privacy
Rule, you may file a written complaint with your MTF HIPAA Privacy Officer, the DHA Privacy and Civil Liberties Office, or HHS. We will not take any action against you for filing a complaint.

- Appointment Desk: (843) 963-6880
- Pharmacy: (843) 963-6833; option 4 for providers and option 5 for patients
- Prescription Refills: (843) 963-6833

7:30 a.m. - 4:30 p.m.
Diagnostic Imaging Department 7:30 a.m. - 4:30 p.m.; Closed 12:00pm – 1:00pm
Clinic is closed every third Wednesday of every month for training



To help you plan your visit, please note that our busiest times are between 11:00am and 2:00pm each day. Longer wait time up to 90 minutes should be expected.


A list of medications routinely stocked at the pharmacy may be located here:

username: jbcharleston
password: formulary

Tricare Formulary Search Tool:


-   Electronic prescribing: have your off-base provider send e-prescriptions to DoD Charleston AFB

-   Paper prescribing: you may present hard-copy prescription to the pharmacy; faxes are not accepted

-   Provider-order Entry: providers at 628 MDG may directly enter your prescription(s) to the pharmacy using a shared system. You must activate prescriptions (at pharmacy window or over-the-phone) before pharmacy staff will begin to process prescriptions.

-   If your prescription is from an off-base provider and you present with it after 4:00pm, it will be processed for pick-up the following duty day.

NOTE: Prescriptions entered from a Naval Health Clinic provider may be process by the JB Charleston Pharmacy

-   Electronic prescriptions and/or prescriptions from a JB Charleston clinic provider may be activated over-the-phone for pick-up the following duty day after 2:00pm. If same-day pick-up is required, patient must activate in-person.

Other Useful Information

-   A hard copy prescription with the provider’s ink signature is required for all new prescriptions. Stamped signatures are not accepted.

-   Drug information and patient education are available from the pharmacy staff upon request.

-   To ensure your safety, pharmacy performs patient safety huddles every day 0830-0900; prescription processing will be delayed during this time.

-   If you’re an eligible beneficiary, you may present prescriptions from both civilian and military providers.

-   Refills must be called in through the automated telephone refill system. Patients with touch-tone telephones must use this system by calling (843) 963-6833 (local). The system will provide a day and time by which the prescription will be ready for pick-up. You must ensure your medications are picked up within seven days of it being filled to avoid it being returned to stock and requiring reprocessing. ( stock.)

-   We do NOT accept:

o    Telephone calls for verbal orders, fax prescriptions, and renewal requests from your providers office.

o    For non-controlled medications, a prescription with a date that indicates it was written greater than 365 days from date it is presented to the pharmacy.

o    For controlled medications, a prescription with a date that indicates it was written greater than 90 days from date it is presented to the pharmacy

-   Controlled medication in the schedule II class are limited to a seven-days supply and will not exceed 30-days supply (few exceptions apply in accordance with South Carolina law).

Prescription Pick-Up

-   Patients must present a valid military ID at the time of pick-up

-   The patient is the only person authorized to pick up his/her own prescription. A person desiring to pick up prescriptions for another individual must possess either:

o    a valid U.S. Government common access card or

o    a copy of the patients military identification card (front and back)

EXCEPTION: A parent or legal guardian may pick up prescriptions for patients who are less than 18 years old without the above required items.