NEWS | Feb. 11, 2014

Walk-in services end April 1 at Joint Base Charleston TRICARE Service Centers

By Naval Health Clinic Charleston Public Affairs

Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, walk-in services at Joint Base Charleston TRICARE Service Centers will no longer be available as of April 1, 2014.

At www.tricare.mil, patients of Joint Base Charleston clinics, which include the 628th Medical Group Clinic and the Naval Health Clinic Charleston, can use secure, electronic customer service options to make enrollment and primary care changes, and can do so 24/7. The "I want to..." feature on the homepage makes it easy to navigate the system.

Rather than driving to an installation TSC, TRICARE beneficiaries can combine high-tech with low-tech by downloading health care forms online and sending them in the old fashion way, through the U.S. mail - at a cost of less than 50 cents.

When walk-in service ends April 1, beneficiaries who want personal assistance can call Humana Military Healthcare Services at 1-800-444-5445 for enrollment and benefit help.

Beneficiary Counseling and Assistance coordinators are available at both locations to assist customers with benefit information, claims questions, and newborn enrollments. To contact the 628th Medical Group BCAC, call 843-963-6706. To contact the Naval Health Clinic Charleston BCAC, call 843-794-6030.

By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.

For more information, visit www.tricare.mil/TSC.