NEWS | May 20, 2014

Balfour Beatty Communities to kick-off 2014 housing survey

By Balfour Beatty Communities

At Balfour Beatty Communities, our primary goal is to provide quality housing and customer service so our residents have a positive and enjoyable experience living with us. In a few weeks, residents will be invited to give feedback on Balfour Beatty Communities' operations through our CEL Resident Satisfaction Survey. The annual survey is an important part of our continuous improvement program that helps us analyze performance and make any necessary changes and enhancements to ensure we consistently deliver quality service across all aspects of our community operations.

Topics covered in the survey include resident experience with leasing, community management, maintenance and quality of the homes. All surveys are completely confidential and anonymous and residents are encouraged to provide open and honest insights.

"The Resident Satisfaction Survey allows us to see where we are excelling operationally and where there is room for improvement," said Patti Stanley, BBC community manager. "We encourage all residents to complete the survey so that we may better meet their needs as well as those of our future residents."

Surveys will be available at the Water Park Wonderland scheduled for May 31, at the Community Center. If you are unable to attend the event, stop by the Community Management Office to pick up a survey or call us at 797-5631 and we will deliver one to your residence.

Completed surveys should be sealed in the postage paid envelope provided and either mailed or returned to the authorized locked mailbox located at the Balfour Beatty Communities Management Office. Residents who submit a completed survey by June 30, 2014, will be entered to win a prize. Residents handing in a survey before June 20, 2014, will also qualify for a special Early Bird prize drawing.

The final day for residents to submit their completed Resident Satisfaction Survey is June 30, 2014.

Thank you in advance to all residents for their participation in the survey process - we look forward to receiving your feedback.