NEWS | Oct. 22, 2014

Joint Base Charleston Exchange’s extended holiday return policy gives shoppers peace of mind

By Joe Puryear Joint Base Charleston Exchange Services Operations assistant

To make gift giving easier, the Army & Air Force Exchange service is extending its return policy for items purchased from Nov. 1 to Dec. 24, 2014. 

The JB Charleston Exchange's standard policy allows returns anywhere from up to 15 to 90 days of purchase with a sales receipt.  The holiday return/exchange policy extends these terms through Jan. 31, 2015.

"The Exchange knows that sometimes a gift can be the wrong color, size or brand," said Common Orris, general manager. "The JB Charleston Exchange's extended return policy goes the extra mile to make sure everyone gets the perfect gift this year."

Refunds with sales receipts are processed as forms of payment (cash for cash, credit for credit card).  Refunds without sales receipts receive an Exchange gift card.

Shoppers can also return items purchased through shopmyexchange.com at the JB Charleston Exchange.  For more information about the extended refund policy, shoppers can visit customer service at the Exchange.