NEWS | April 12, 2011

A new App for resident maintenance work orders on the Weapons Station

By Balfour Beatty Communities

Placing a maintenance work order for family housing just became easier and more user-friendly for residents at Joint Base Charleston - Weapons Station. Balfour Beatty Communities is pleased to announce it has launched a new web-based work order system on their website, nwscharlestonhomes.com, where residents can now report and track the status of their maintenance work orders from their home as well as view community bulletin board announcements.

"We were hearing from our residents that they wanted to see where their work order was in the system, so we reviewed a number of applications that would be the best fit for our residents," said Patti Stanley, community manager for Balfour Beatty. "We believe that this new app will increase customer satisfaction and they'll know that we are listening."

To utilize the new application, residents must first obtain a registration code from Balfour Beatty's Community management office by calling 797-5631, and then they must create a user account. To set up an account, residents should go to the website, nwscharlestonhomes.com, click the "Submit a Service Request" link under "Valuable Links" on the website and enter their personal information.

In addition to the added features of the new application, once registered, residents will receive email notification of completed maintenance work orders as a follow-up to ensure the service was satisfactory.

"We're always looking for ways to keep resident satisfaction high and we are hoping that this is just one more step towards that goal," said Ms. Stanley.