NEWS | Feb. 29, 2012

Renovated Passenger Terminal family lounge unveiled

By Capt. Dianne Hanley Passenger Operations flight commander

A ribbon cutting ceremony was held Feb. 27 to officially open the new family lounge in Joint Base Charleston's Passenger Terminal at Joint Base Charleston - Air Base.

The newly renovated family lounge is part of Air Mobility Commander, Gen. Raymond John's initiative to standardize all passenger terminals across the command, ensuring the best customer service for all AMC passengers.

Staff Sgt. Kennard Mallicote, 437th Aerial Port Squadron passenger operations facility manager, 437th Airlift Wing said, "The upgrades were much needed as our family room received a lot of traffic and the wear and tear was beginning to show. Working with the contractors, we were able to get new flooring and furniture, providing a warm and welcoming environment for our passengers."

The family lounge consists of three rooms, specifically designed to provide comfort for families traveling by military airlift. The main "family room" contains furniture for both adults and children alike, including a 70" television for movies and entertainment.

Additionally, the family lounge has two smaller rooms attached, one containing a play set and toys for younger children. The third room was designed for infant children and includes cribs, changing tables and a refrigerator providing mothers with a clean and quiet area to nurse and care for their infants.

"The family lounge project is just the beginning," said 2nd Lt. Whitney Hayes, 437th APS passenger operations officer in charge. "Several self help projects and facility upgrades are underway to spruce up the Passenger Terminal. Additional vending machines with healthier options have been added to the snack room and the outbound gated area. The baggage conveyor system was recently redesigned and new flooring is planned for the baggage claim area."

"Our vision is to become 'America's aerial port of choice for emerging cargo and passenger movement opportunities,'" said Lt. Col. Luther King, 437th APS commander. "Initiatives such as this help us get closer to making our vision a reality. Over the past three years, more than 96,000 passengers have utilized our Passenger Terminal. One could say we're the face of Joint Base Charleston and we want that initial impression to be positive and memorable and the experience to be enjoyable."

For more information on Joint Base Charleston's Passenger Terminal visit us on the web at https://www.facebook.com/pages/Joint-Base-Charleston-Passenger-Terminal/112533608829923?sk=wall.