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NEWS | Jan. 24, 2020

JB Charleston clinic installs 24-hour access prescription pick-up kiosk

By Senior Airman Allison Payne Joint Base Charleston Public Affairs

The ScriptCenter is a 24-hour access kiosk machine that allows for the safe and secure pick-up of prescriptions and healthcare products.


The ScriptCenter is available for use by active duty military personnel, dependents, retirees and all other DOD identification card holders on JB Charleston and in the local community. The kiosk enables outpatient pharmacies to improve patient and employee experience by eliminating long lines and wait times, offering convenient access to prescription drop-off and pick-up for employees on all shifts, growing discharge patient prescription access and expanding pharmacy services into worksites.


“The Innovations [Interface] System is how we process prescriptions,” said Maj. Shanna Vaughan, 628th Medical Support Squadron pharmacy flight commander. “Previous bases have utilized another systems platform to interface with ScriptCenter. JB Charleston was one of the first bases to implement ScriptCenter with innovations.”


The ScriptCenter is located inside the front side entrance of the clinic. Trained professionals will be available to help enroll patients for the first few weeks using the machine, as well as a brochure which provides step by step instructions. The process takes approximately two minutes to enroll first-time users.


“Patients are able to call the pharmacy to activate prescriptions and then pick them up the next day through the ScriptCenter, after duty hours or whenever is most convenient for them,” said Vaughan.


The kiosks incorporate several privacy and security measures, including fingerprint login, barcode container tracking and auditing, privacy-enhancing industrial design and the capture of a photo and signature after each use.


“I definitely think it is a success,” said Vaughan. “The ScriptCenter offers patients a more convenient way to access medication for all shift workers, and we’re excited to make life a little easier for our patients.”