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Fact Sheets
FACTSHEET | Sept. 28, 2023

628th Health Care Operations Squadron


The 628TH Healthcare Operations Squadron ensures Joint Base Charleston families are medically supported by providing comprehensive care to over ten thousand-four hundred enrollees, sixty-three thousand beneficiaries, and thirty-two thousand annual visits. Our five Defense Health Clinics affords medical support through diagnostics/therapeutics, logistics, resource management, and managed care services.  Organizing access for our military families is one of the top priorities of the 628TH Medical Group.

Primary Care Clinics: Hours of operation

  1. Immunizations: 0745-1600/ Closed for Lunch 1200-1300
  2. Family Health: 0730-1630
  3. Women’s Health: 0730-1630
  • Walk-in Contraceptive Clinic Tuesdays and Thursdays: 0730-1030 (Depo shot, pregnancy tests, and birth control consults)
  • Daily: Pregnancy testing 0800-1100/1300-1500
  1. Pediatrics:  0730-1630
  2. Behavioral Health: 0730-1630


For Appointments, Please Call: 843-963-6880

MHS Genesis Portal:

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To help you plan your visit, please note that our busiest times are between 10:30am and 2:30pm each day. Longer wait times should be expected.



Medications that can be filled a Joint Base Charleston Pharmacy can be found at


-   Electronic prescribing: have your off-base provider send e-prescriptions to DoD Charleston AFB

-   Paper prescribing: accepted from emergency room visits, physician and dentist offices without e-escribing capabilities, and Veteran’s Affairs providers. Paper prescriptions from these entities will be available after 2pm on the next duty day.

-   If your prescription is from an off-base provider, it will be processed for pick-up after 12pm on the following duty day.

-   Electronic prescriptions may be activated via one of the three options:

      - Pull ticket from kiosk in pharmacy lobby OR

      - Text “GET IN LINE” to (877) 459-6006 and follow prompts OR

- Over-the-phone **Pick-up will be after 12pm on the following duty day* *Please expect a long wait time to speak with a pharmacy staff member when activating over the phone.**


Other Useful Information

-   A hard copy prescription with the provider’s ink signature is required for all new prescriptions. Stamped signatures are not accepted.

-   Drug information and patient education are available from the pharmacy staff upon request or via the QR-code on each prescription label

-   To ensure your safety, pharmacy performs patient safety huddles every day 0830-0900; prescription processing will be delayed during this time.

-   If you’re an eligible beneficiary, you may present prescriptions from both civilian and military providers.

-   Refills must be called in through the automated telephone refill system. Patients with touch-tone telephones must use this system by calling (843) 963-6833 (local). The system will provide a day and time by which the prescription will be ready for pick-up. You must ensure your medications are picked up within five duty days of this stated pick-up time to avoid it being returned to stock and requiring reprocessing which will not be available same day.

-   We do NOT accept:

o    Telephone calls for verbal orders, fax prescriptions, and renewal requests from your provider’s office.

o    Refill requests at the pharmacy lobby window.

o    For non-controlled medications, a prescription with a date that indicates it was written greater than 365 days from date it is presented to the pharmacy.

o    For schedule II controlled medications, a prescription with a date that indicates it was written greater than 90 days from date it is presented to the pharmacy.

o    For schedule III-V controlled medications, a prescription with a date that indicates it was written greater than 180 days from date it is presented to the pharmacy.


Prescription Pick-Up

-   Patients must present a valid military ID at the time of pick-up

-   The patient is the only person authorized to pick up his/her own prescription. A person desiring to pick up prescriptions for another individual must possess either:

o    a valid U.S. Government common access card or

o    a copy of the patient’s military identification card (front and back)

EXCEPTION: A parent or legal guardian may pick up prescriptions for patients who are less than 18 years old without the above required items.