628 HEALTHCARE OPERATIONS SQUADRON UPDATES:
The 628TH Healthcare Operations Squadron ensures Joint Base Charleston families are medically supported by providing comprehensive care to over ten thousand-four hundred enrollees, sixty-three thousand beneficiaries, and thirty-two thousand annual visits. Our five Defense Health Clinics affords medical support through diagnostics/therapeutics, logistics, resource management, and managed care services. Organizing access for our military families is one of the top priorities of the 628TH Medical Group.
Primary Care Clinics: Hours of operation
- Immunizations: 0745-1600/ Closed for Lunch 1200-1300
- Family Health: 0730-1630
- Women’s Health: 0730-1630
- Walk-in Contraceptive Clinic Tuesdays and Thursdays: 0730-1030 (Depo shot, pregnancy tests, and birth control consults)
- Daily: Pregnancy testing 0800-1100/1300-1500
- Pediatrics: 0730-1630
- Behavioral Health: 0730-1630
For Appointments, Please Call: 843-963-6880
MHS Genesis Portal:
DS Logon - DMDC (osd.mil)
PHARMACY
To help you plan your visit, please note that our busiest times are between 10:30am and 2:30pm each day. Longer wait times should be expected.
Formulary
Medications that can be filled a Joint Base Charleston Pharmacy can be found at https://www.express-scripts.com/frontend/open-enrollment/tricare/fst/#/.
Prescriptions
- Electronic prescribing: have your off-base provider send e-prescriptions to DoD Charleston AFB
- Paper prescribing: accepted from emergency room visits, physician and dentist offices without e-escribing capabilities, and Veteran’s Affairs providers. Paper prescriptions from these entities will be available after 2pm on the next duty day.
- If your prescription is from an off-base provider, it will be processed for pick-up after 12pm on the following duty day.
- Electronic prescriptions may be activated via one of the three options:
- Pull ticket from kiosk in pharmacy lobby OR
- Text “GET IN LINE” to (877) 459-6006 and follow prompts OR
- Over-the-phone **Pick-up will be after 12pm on the following duty day* *Please expect a long wait time to speak with a pharmacy staff member when activating over the phone.**
Other Useful Information
- A hard copy prescription with the provider’s ink signature is required for all new prescriptions. Stamped signatures are not accepted.
- Drug information and patient education are available from the pharmacy staff upon request or via the QR-code on each prescription label
- To ensure your safety, pharmacy performs patient safety huddles every day 0830-0900; prescription processing will be delayed during this time.
- If you’re an eligible beneficiary, you may present prescriptions from both civilian and military providers.
- Refills must be called in through the automated telephone refill system. Patients with touch-tone telephones must use this system by calling (843) 963-6833 (local). The system will provide a day and time by which the prescription will be ready for pick-up. You must ensure your medications are picked up within five duty days of this stated pick-up time to avoid it being returned to stock and requiring reprocessing which will not be available same day.
- We do NOT accept:
o Telephone calls for verbal orders, fax prescriptions, and renewal requests from your provider’s office.
o Refill requests at the pharmacy lobby window.
o For non-controlled medications, a prescription with a date that indicates it was written greater than 365 days from date it is presented to the pharmacy.
o For schedule II controlled medications, a prescription with a date that indicates it was written greater than 90 days from date it is presented to the pharmacy.
o For schedule III-V controlled medications, a prescription with a date that indicates it was written greater than 180 days from date it is presented to the pharmacy.
Prescription Pick-Up
- Patients must present a valid military ID at the time of pick-up
- The patient is the only person authorized to pick up his/her own prescription. A person desiring to pick up prescriptions for another individual must possess either:
o a valid U.S. Government common access card or
o a copy of the patient’s military identification card (front and back)
EXCEPTION: A parent or legal guardian may pick up prescriptions for patients who are less than 18 years old without the above required items.