NEWS | May 1, 2012

Introducing MiCare, AFMS's new online secure messaging system

By Capt. Merritt Brockman 628th TRICARE Operations and Patient Administration Flight commander

The 628th Medical Group has begun patient registrations for MiCare, the Military's online confidential secure messaging service. This system has been shown to significantly reduce the number of phone calls between patients and providers, increase patient satisfaction and save time for the medical office staff and the patient. The 628th MDG aims to enroll as many patients as possible into MiCare and utilize secure messaging as the primary form of communication between patients and their healthcare teams.

Patients currently enrolled in MiCare have found the internet-based service easy to use and accessible. MiCare enables patients to communicate with their healthcare provider about routine health issues via the internet and can often prevent visits to the clinic.

On MiCare, patients can request appointments with healthcare providers, get test results, request prescription refills or ask their healthcare team medical questions via a secure electronic message that bypasses phone-trees, voicemail and phone tag. MiCare is currently set for secure messaging and will be adapted to include Personal Health Records at a later date.

To register, patients should visit their local Military Treatment Facility to initiate the face-to-face registration process. Patients will need to show their military identification card and provide the clinic with basic information. An email will be sent for patients to finish enrollment and confidential messages may begin.

MiCare has been designed to support patients and healthcare teams and is being implemented Air Force-wide, so once registered, a patient will remain in the system no matter where the Air Force takes them.

For more information, visit www.sg.af.mil/micare or email Lt. William Frechette at William.Frechette.1@us.af.mil