Housing Resident Advocate

Do you reside on base in Privatized Housing? Did you know we have a Resident Advocate?

Privatized Housing Resident Advocates empower military residents to identify and resolve privatized housing challenges across military installations. Resident Advocates focus on maximizing mission readiness by driving a culture which ensures military members and their families live in safe, healthy, and secure privatized housing residences.


How can you resolve a housing issue or concern?

If you reside in Hunt Housing follow these steps:

  • First contact the local Property Management Office (843-552-3358).
  • If the issue or concern is not resolved, the next step is to contact the Project Owner’s Community Director (843-552-0600).
  • The next step is to submit the dispute to the Installation Military Housing Office (843-963-3860).
  • If there is still no resolution, you can contact the Resident Advocate at the number and/or email listed above and you should also ensure your chain of command is informed.
  • You can also contact the Air Force helpline at 1-800-482-6431 and our Base Legal Office is always available for legal representation.

 

If you reside in Balfour Beatty Communities (JBWS Charleston Homes) follow these steps:

  • First contact the local maintenance/management team (843-797-5631/3858).
  • If the issue or concern is not resolved, the next step is to contact the corporate management team (Balfour Beatty Cares hotline 1-877-253-6988).
  • The next step is to submit the dispute to the Navy Housing Office (JBWS Charleston at 843-794-7218 or email: 628CES.CEIH.HOUSING@US.AF.MIL).
  • If there is still no resolution, you can contact the Resident Advocate at the number and/or email listed above and you should also ensure your chain of command is informed.